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var(--line);background:#fff;border-radius:12px;padding:11px;transition:all .15s}.mini-choice.selected{background:var(--green-soft);border:2px solid var(--green);padding:10px}.category-buttons{grid-template-columns:repeat(3,1fr);gap:7px;display:grid}@media (max-width:980px){:root{--app-rail:320px;--app-gutter:18px}.grid{grid-template-columns:minmax(0,1fr) 300px;gap:16px}}@media (max-width:860px){.grid{grid-template-columns:1fr}.ticket-rail{max-height:none;position:static}.user-name,.apps-link span{display:none}.apps-link{justify-content:center;width:38px;padding:8px}.hero{grid-template-columns:1fr}.hero-meta{text-align:left;align-items:flex-start}.flow-progress{grid-template-columns:1fr}}@media (max-width:540px){:root{--app-gutter:14px}.content{padding:18px 0 28px}.topbar-inner{padding:11px 0}.card{border-radius:18px;padding:16px}.device-list{grid-template-columns:1fr}.choice-grid{grid-template-columns:repeat(2,1fr)}.hero 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var(--ops-line);background:#ffffffb8;border-radius:999px;gap:6px;padding:5px;display:inline-flex}.ops-nav-link{color:var(--ops-muted);border-radius:999px;align-items:center;gap:7px;padding:9px 14px;font-size:13px;font-weight:600;text-decoration:none;transition:all .18s;display:inline-flex}.ops-nav-link.active,.ops-nav-link:hover{color:#123226;background:#fff;box-shadow:0 4px 14px #12241b14}.ops-actions{justify-content:flex-end;align-items:center;gap:8px;display:flex}.ops-user{color:var(--ops-muted);margin-right:4px;font-size:13px}.ops-icon-btn{border:1px solid var(--ops-line);width:38px;height:38px;color:var(--ops-muted);background:#ffffffc7;border-radius:12px;place-items:center;text-decoration:none;display:grid}.ops-icon-btn:hover{color:var(--ops-ink);border-color:#b7cfc1}.ops-icon-btn:disabled{opacity:.5}.ops-apps-link{height:38px;color:var(--green-dark);white-space:nowrap;background:#edf7f1eb;border:1px solid #c5d9cb;border-radius:12px;align-items:center;gap:6px;padding:0 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var(--ops-line);color:var(--ops-muted);background:#ffffffdb;border-radius:14px;flex:280px;align-items:center;gap:8px;min-height:42px;padding:0 12px;display:flex}.ops-search input{width:100%;box-shadow:none;background:0 0;border:0;outline:none;padding:10px 0}.ops-toggle{border:1px solid var(--ops-line);color:var(--ops-muted);background:#ffffffbf;border-radius:999px;align-items:center;gap:7px;padding:9px 12px;font-size:13px;font-weight:600;display:inline-flex}.ops-toggle em{color:#8a4b08;background:#f7ebe0;border-radius:999px;padding:2px 7px;font-size:11px;font-style:normal}.ops-toggle.on{color:#8a4b08;background:#fff4e6;border-color:#efc48a}.ops-sync{color:var(--ops-muted);font-size:12px}.ops-sync span{opacity:.8;margin-left:6px}.ops-content{z-index:1;flex:1;padding-top:22px;padding-bottom:32px;position:relative}.ops-kpi-row{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px;display:grid}.ops-kpi-row.dense{grid-template-columns:repeat(6,minmax(0,1fr))}.ops-kpi{background:var(--ops-panel);border:1px solid var(--ops-line);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-radius:18px;padding:16px 16px 14px;animation:.45s both rise;box-shadow:0 10px 30px #12241b0a}.ops-kpi:nth-child(2){animation-delay:40ms}.ops-kpi:nth-child(3){animation-delay:80ms}.ops-kpi:nth-child(4){animation-delay:.12s}.ops-kpi:nth-child(5){animation-delay:.16s}.ops-kpi:nth-child(6){animation-delay:.2s}.ops-kpi span{color:var(--ops-muted);align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.ops-kpi strong{font-family:var(--font-display), "Prompt", "IBM Plex Sans Thai", 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#0000;border-radius:16px;padding:14px;transition:all .16s}.ops-queue-item:hover{border-color:#c5d8cc;transform:translateY(-1px)}.ops-queue-item.selected{background:#fff;border-color:#276749;box-shadow:0 8px 22px #2767491a}.ops-queue-item.urgent{background:linear-gradient(#fff8ef,#ffffffb3)}.ops-queue-top{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.ops-queue-ids{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.ops-queue-ids strong{font-family:var(--font-display), "Prompt", sans-serif;font-size:14px}.ops-queue-title{margin-top:8px;font-size:14px;font-weight:600;line-height:1.35}.ops-queue-meta{color:var(--ops-muted);flex-wrap:wrap;gap:10px 14px;margin-top:10px;font-size:12px;display:flex}.ops-queue-meta span{align-items:center;gap:5px;display:inline-flex}.ops-pill{border-radius:999px;padding:3px 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var(--ops-line);background:#f4f8f5;border-radius:16px;min-width:120px;padding:12px 14px}.ops-wait span{color:var(--ops-muted);font-size:11px;display:block}.ops-wait strong{font-family:var(--font-display), "Prompt", sans-serif;margin-top:4px;font-size:18px;display:block}.ops-detail-grid{grid-template-columns:1fr 1fr;gap:12px;margin-bottom:14px;display:grid}.ops-detail-grid>div{border:1px solid var(--ops-line);background:#ffffffa6;border-radius:14px;padding:12px}.ops-detail-grid span{color:var(--ops-muted);margin-bottom:4px;font-size:11px;display:block}.ops-detail-grid strong{font-size:14px;display:block}.ops-detail-grid small{color:var(--ops-muted);margin-top:4px;font-size:12px;display:block}.ops-device-card{border:1px solid var(--ops-line);background:linear-gradient(135deg,#f3f8f5,#fff);border-radius:16px;align-items:center;gap:12px;margin-bottom:12px;padding:14px;display:flex}.ops-device-icon{color:#1f513b;background:#e7f1eb;border-radius:13px;place-items:center;width:42px;height:42px;display:grid}.ops-device-card strong{display:block}.ops-device-card p{color:var(--ops-muted);margin:3px 0 0;font-size:12px}.ops-note{background:#fffaf2;border:1px solid #f0e0c2;border-radius:14px;margin-bottom:14px;padding:12px 14px}.ops-note span{color:#8a5d08;font-size:11px;font-weight:700}.ops-note p{margin:6px 0 0;font-size:13px;line-height:1.5}.ops-attachments{border:1px solid var(--ops-line);background:#ffffffb3;border-radius:16px;margin-bottom:14px;padding:12px}.ops-attachments-head{color:var(--ops-ink);align-items:center;gap:8px;margin-bottom:10px;display:flex}.ops-attachments-head strong{font-size:13px}.ops-attachments-head span{color:var(--ops-muted);background:#e8f0eb;border-radius:999px;margin-left:auto;padding:2px 8px;font-size:11px}.ops-attachments-grid{gap:8px;display:grid}.ops-attachment{color:inherit;border:1px solid var(--ops-line);background:#fff;border-radius:12px;grid-template-columns:56px minmax(0,1fr);align-items:center;gap:10px;padding:8px;text-decoration:none;display:grid}.ops-attachment:hover{border-color:#91b7a0}.ops-attachment img,.ops-attachment-doc{object-fit:cover;background:#eef4f0;border-radius:10px;width:56px;height:56px}.ops-attachment-doc{color:#1f513b;place-items:center;display:grid}.ops-attachment strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;display:block;overflow:hidden}.ops-attachment small{color:var(--ops-muted);font-size:11px}.ops-actions-bar{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.ops-btn{border:1px solid var(--ops-line);color:var(--ops-ink);background:#fff;border-radius:12px;align-items:center;gap:8px;padding:11px 14px;font-size:13px;font-weight:700;display:inline-flex}.ops-btn.primary{color:#fff;background:linear-gradient(145deg,#1f513b,#2f7a52);border-color:#0000;box-shadow:0 10px 22px #1f513b38}.ops-btn.ghost{color:var(--ops-muted);background:0 0}.ops-btn:disabled{opacity:.45;cursor:not-allowed}.ops-insight{background:linear-gradient(120deg,#1f513b1a,#c6922c1a);border:1px solid #1f513b24;border-radius:18px;align-items:flex-start;gap:12px;margin-bottom:16px;padding:14px 16px;animation:.4s both rise;display:flex}.ops-insight strong{margin-bottom:2px;font-size:13px;display:block}.ops-insight p{color:var(--ops-muted);margin:0;font-size:13px;line-height:1.5}.ops-report-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.ops-panel{padding:18px}.ops-panel.span-2{grid-column:span 2}.ops-panel-head{justify-content:space-between;margin-bottom:14px;display:flex}.ops-panel-head h3{font-family:var(--font-display), "Prompt", sans-serif;letter-spacing:-.02em;margin:0;font-size:17px}.ops-panel-head p{color:var(--ops-muted);margin:4px 0 0;font-size:12px}.ops-chart{align-items:flex-end;gap:8px;min-height:210px;padding:8px 4px 0;display:flex}.ops-bar{text-align:center;flex:1;min-width:0}.ops-bar-track{background:linear-gradient(#3d8a5f,#1f513b);border-radius:10px 10px 4px 4px;width:100%;max-width:28px;margin:0 auto;transition:height .35s;position:relative;overflow:hidden}.ops-bar-urgent{background:linear-gradient(#e0a145,#b7791f);position:absolute;bottom:0;left:0;right:0}.ops-bar span{color:var(--ops-muted);margin-top:8px;font-size:10px;display:block}.ops-bar em{color:var(--ops-ink);font-size:11px;font-style:normal;font-weight:700;display:block}.ops-rank{gap:12px;display:grid}.ops-rank-label{justify-content:space-between;gap:10px;margin-bottom:6px;font-size:13px;display:flex}.ops-rank-label span{color:var(--ops-muted);white-space:nowrap}.ops-rank-label strong{align-items:center;gap:8px;min-width:0;display:inline-flex}.ops-index{color:#1f513b;background:#e8f0eb;border-radius:7px;flex:none;place-items:center;width:20px;height:20px;font-size:11px;font-style:normal;display:inline-grid}.ops-rank-bar{background:#e8eee9;border-radius:999px;height:8px;overflow:hidden}.ops-rank-bar i{border-radius:inherit;background:linear-gradient(90deg,#1f513b,#3d8a5f);height:100%;display:block}.ops-rank-bar i.new{background:linear-gradient(90deg,#b7791f,#d4a24a)}.ops-rank-bar i.accepted{background:linear-gradient(90deg,#1d4f91,#4d7ec0)}.ops-rank-bar i.in_progress{background:linear-gradient(90deg,#1f513b,#3d8a5f)}.ops-rank-bar i.resolved{background:linear-gradient(90deg,#14553a,#2f9b63)}.ops-rank-bar i.cancelled{background:linear-gradient(90deg,#6b7280,#9ca3af)}.ops-table{gap:0;display:grid}.ops-table-head,.ops-table-row{grid-template-columns:minmax(0,1.6fr) repeat(3,.7fr);align-items:center;gap:8px;padding:10px 4px;font-size:13px;display:grid}.ops-table-wide .ops-table-head,.ops-table-wide .ops-table-row{grid-template-columns:minmax(0,1.5fr) repeat(4,.55fr)}.ops-table-head{color:var(--ops-muted);text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--ops-line);font-size:11px;font-weight:700}.ops-table-row{border-bottom:1px solid #1834260f}.ops-table-row:last-child{border:0}.ops-table-row span{color:var(--ops-muted)}.ops-rank-meta{color:var(--ops-muted);margin-top:4px;font-size:11px;display:block}.ops-soft-tag{color:#1f513b;background:#e8f0eb;border-radius:999px;margin-left:8px;padding:1px 7px;font-size:10px;font-style:normal;font-weight:700;display:inline-block}.ops-kpi-row.sla{margin-top:-4px}.ops-export-btn{border:1px solid var(--ops-line);color:var(--ops-ink);background:#ffffffbf;border-radius:999px;align-items:center;gap:6px;padding:7px 12px;font-size:12px;font-weight:700;display:inline-flex}.ops-export-btn:hover{border-color:#1f513b55}.ops-aging{gap:12px;display:grid}.ops-aging-row.warn .ops-rank-bar i{background:linear-gradient(90deg,#b7791f,#d4a24a)}.ops-aging-row.danger .ops-rank-bar i{background:linear-gradient(90deg,#b42318,#f04438)}.ops-aging-row.good .ops-rank-bar i{background:linear-gradient(90deg,#14553a,#2f9b63)}.ops-hour-grid{grid-template-columns:repeat(8,minmax(0,1fr));gap:6px;display:grid}.ops-hour-cell{aspect-ratio:1;color:#fff;text-align:center;background:#1f513b;border-radius:10px;place-content:center;min-height:44px;display:grid}.ops-hour-cell strong{font-size:12px;line-height:1}.ops-hour-cell span{opacity:.75;margin-top:2px;font-size:9px}.ops-track-filters{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.ops-panel-head.track-head{align-items:flex-start;gap:12px}.ops-track-search{border:1px solid var(--ops-line);background:#fffc;border-radius:999px;min-width:220px;padding:8px 12px;font-size:12px}.ops-track-table{gap:0;display:grid;overflow-x:auto}.ops-track-head,.ops-track-row{grid-template-columns:.9fr .7fr 1.1fr 1.1fr 1.2fr .8fr;align-items:start;gap:10px;min-width:920px;padding:12px 4px;display:grid}.ops-track-head{color:var(--ops-muted);text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--ops-line);font-size:11px;font-weight:700}.ops-track-row{border-bottom:1px solid #1834260f;font-size:13px}.ops-track-row strong{color:var(--ops-ink);font-size:13px;display:block}.ops-track-row small{color:var(--ops-muted);margin-top:3px;font-size:11px;line-height:1.4;display:block}.ops-resolve-panel{border:1px solid var(--ops-line);background:linear-gradient(135deg,#2767490f,#0000 50%),#ffffffd9;border-radius:16px;gap:10px;margin-top:14px;padding:14px;display:grid}.ops-resolve-head strong{color:var(--ops-ink);font-size:14px;display:block}.ops-resolve-head p{color:var(--ops-muted);margin:4px 0 0;font-size:12px}.ops-resolve-label{color:var(--ops-muted);font-size:12px;font-weight:700}.ops-resolve-choices{flex-wrap:wrap;gap:8px;display:flex}.ops-resolve-chip{border:1px solid var(--ops-line);color:var(--ops-ink);background:#fff;border-radius:999px;padding:7px 11px;font-size:12px;font-weight:600}.ops-resolve-chip.selected{color:#1f513b;background:#e8f0eb;border-color:#1f513b}.ops-resolve-note{border:1px solid var(--ops-line);resize:vertical;width:100%;color:var(--ops-ink);background:#fff;border-radius:12px;padding:10px 12px}.ops-note.resolve-log{background:#e8f0eb8c;border-color:#1f513b33}.ops-empty{text-align:center;color:var(--ops-muted);padding:48px 20px}.ops-empty.compact{padding:28px 12px}.ops-empty-icon{color:#1f513b;background:#e8f0eb;border-radius:18px;place-items:center;width:56px;height:56px;margin:0 auto 12px;display:grid}.ops-empty h3{color:var(--ops-ink);font-family:var(--font-display), "Prompt", sans-serif;margin:0 0 6px}.ops-empty p{margin:0;font-size:13px}.ops-loading{background:radial-gradient(700px 320px at 50% 0,#27674929,#0000 60%),#f5f7f4;place-items:center;min-height:100vh;padding:24px;display:grid}.ops-loading-card{text-align:center;border:1px solid var(--ops-line);background:#ffffffe0;border-radius:22px;width:min(420px,100%);padding:28px 22px;box-shadow:0 18px 40px #12241b14}.ops-loading-card h1{font-family:var(--font-display), "Prompt", sans-serif;margin:0 0 8px;font-size:24px}.ops-loading-card p{color:var(--ops-muted);margin:0 0 18px}.ops-primary-link{color:#fff;background:#1f513b;border-radius:12px;justify-content:center;padding:12px 16px;font-weight:700;text-decoration:none;display:inline-flex}.staff-entry{border-bottom:1px solid var(--line);background:linear-gradient(90deg,#1f513b14,#c6922c0f),#f8fbf9}.staff-entry-inner{width:min(100% - (var(--app-gutter) * 2), var(--app-content-max));flex-wrap:wrap;justify-content:space-between;align-items:center;gap:18px;max-width:none;margin:auto;padding:14px 0;display:flex}.staff-entry-copy strong{color:var(--green-dark);font-size:14px;display:block}.staff-entry-copy p{color:var(--muted);margin:4px 0 0;font-size:12px}.staff-entry-badge{color:#fff;letter-spacing:.04em;text-transform:uppercase;background:#1f513b;border-radius:999px;align-items:center;margin-bottom:6px;padding:3px 8px;font-size:10px;font-weight:700;display:inline-flex}.staff-entry-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.staff-entry-btn{border:1px solid var(--line);color:var(--green-dark);background:#fff;border-radius:11px;align-items:center;gap:7px;padding:9px 13px;font-size:13px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex}.staff-entry-btn:hover{border-color:#91b7a0;transform:translateY(-1px)}.staff-entry-btn.primary{color:#fff;background:linear-gradient(145deg,#1f513b,#2f7a52);border-color:#0000;box-shadow:0 8px 18px #1f513b2e}.ops-launch-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px;display:grid}.ops-launch-card{border:1px solid var(--ops-line);background:var(--ops-panel);color:var(--ops-ink);border-radius:18px;align-items:center;gap:14px;padding:18px;text-decoration:none;transition:all .15s;display:flex}.ops-launch-card:hover{border-color:#91b7a0;transform:translateY(-2px);box-shadow:0 12px 28px #12241b14}.ops-launch-card.primary{background:linear-gradient(145deg,#1f513b14,#ffffffeb);border-color:#1f513b38}.ops-launch-card strong{font-size:15px;display:block}.ops-launch-card p{color:var(--ops-muted);margin:4px 0 0;font-size:12px;line-height:1.45}.ops-launch-icon{color:#1f513b;background:#e8f1ec;border-radius:14px;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.ops-launch-icon.muted{color:var(--ops-muted);background:#f3f5f3}.ops-text-link{color:#1f513b;align-items:center;gap:6px;font-size:13px;font-weight:700;text-decoration:none;display:inline-flex}.ops-recent-list{gap:0;display:grid}.ops-recent-item{border-bottom:1px solid var(--ops-line);color:inherit;justify-content:space-between;align-items:center;gap:14px;padding:14px 0;text-decoration:none;display:flex}.ops-recent-item:last-child{border-bottom:0}.ops-recent-item:hover strong{color:#1f513b}.ops-recent-item p{color:var(--ops-muted);margin:4px 0 0;font-size:12px}.ops-recent-meta{text-align:right;justify-items:end;gap:6px;display:grid}.ops-recent-meta em{color:var(--ops-muted);font-size:11px;font-style:normal}@media (max-width:1100px){.ops-topbar-inner{grid-template-columns:1fr}.ops-actions{justify-content:flex-start}.ops-apps-link span{display:none}.ops-apps-link{justify-content:center;width:38px;padding:0}.ops-kpi-row,.ops-kpi-row.dense{grid-template-columns:repeat(2,minmax(0,1fr))}.ops-launch-grid,.ops-split,.ops-report-grid{grid-template-columns:1fr}.ops-panel.span-2{grid-column:auto}.ops-detail{position:static}.ops-queue{max-height:none}.ops-hour-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.ops-panel-head.track-head{flex-direction:column}.ops-track-filters{justify-content:flex-start}}@media (max-width:640px){.ops-kpi-row,.ops-kpi-row.dense,.ops-detail-grid{grid-template-columns:1fr}.ops-user{display:none}.staff-entry-actions{width:100%}.staff-entry-btn{flex:1;justify-content:center}.ops-table-head,.ops-table-row{grid-template-columns:1.4fr .6fr .6fr}.ops-table-head span:last-child,.ops-table-row span:last-child{display:none}}.doae-contact-footer{z-index:1;width:min(100% - (var(--app-gutter) * 2), var(--app-content-max));margin-top:auto;margin-left:auto;margin-right:auto;padding:8px 0 28px;position:relative}.doae-contact-card{border:1px solid var(--line);background:linear-gradient(135deg, #2767490f, transparent 42%), var(--surface);border-radius:18px;width:100%;max-width:none;margin:0;padding:22px 24px;box-shadow:0 10px 28px #1834260d}.ops-shell .doae-contact-card{border-color:var(--ops-line);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:linear-gradient(135deg,#27674912,#0000 45%),#ffffffd1;width:100%;max-width:none}.doae-contact-grid{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:22px 36px;display:flex}.doae-contact-org{min-width:0;max-width:420px}.doae-contact-channels{flex:1;min-width:0}.doae-contact-kicker{letter-spacing:.02em;color:var(--muted);margin:0 0 8px;font-size:12px;font-weight:600}.ops-shell .doae-contact-kicker{color:var(--ops-muted)}.doae-contact-title{font-family:var(--font-display), var(--font-body), sans-serif;color:var(--ink);margin:0;font-size:clamp(16px,2.2vw,19px);font-weight:700;line-height:1.35}.ops-shell .doae-contact-title{color:var(--ops-ink)}.doae-contact-sub{color:var(--muted);margin:8px 0 0;font-size:14px;line-height:1.55}.ops-shell .doae-contact-sub{color:var(--ops-muted)}.doae-contact-chips{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.doae-contact-chip{border:1px solid var(--line);min-width:0;color:inherit;background:#fff;border-radius:14px;align-items:center;gap:12px;padding:12px 14px;text-decoration:none;transition:border-color .15s,background .15s,transform .15s;display:flex}.ops-shell .doae-contact-chip{border-color:var(--ops-line);background:#ffffffeb}.doae-contact-chip:hover{background:var(--green-soft);border-color:#27674959;transform:translateY(-1px)}.doae-contact-chip strong{color:var(--ink);font-size:13px;font-weight:700;display:block}.ops-shell .doae-contact-chip strong{color:var(--ops-ink)}.doae-contact-chip em{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:12px;font-style:normal;display:block;overflow:hidden}.ops-shell .doae-contact-chip em{color:var(--ops-muted)}.doae-contact-icon{border-radius:10px;flex-shrink:0;place-items:center;width:36px;height:36px;display:grid}.doae-contact-icon.line{color:#fff;background:#06c755}.doae-contact-icon.phone{color:var(--green-dark);background:var(--green-soft)}.doae-contact-icon.mail{color:#1d4ed8;background:#eff6ff}@media (max-width:900px){.doae-contact-chips{grid-template-columns:1fr}}@media (max-width:640px){.doae-contact-footer{padding:4px 0 22px}.doae-contact-card{padding:18px 16px}}